Endowment Compensation- Frequently Asked Questions

Who can claim endowment compensation?

If you currently have an endowment policy, or have had one in the past, you could be entitled to endowment compensation. You could still claim even if you have surrendered or switched your policy or converted to a repayment mortgage in the past.

How do I know if I have a claim?

Our advisors know the financial services industry rules inside out and will assess whether or not your provider has failed in their duty to you as an investor. We offer a free assessment of your claim and if you decide to proceed with your claim through Moneymatchmaker.com, you will be pleased to know that we offer a No Win, No fee claims service.

Why should I use a specialist claims handler to make my claim for me?

Our specialist consultants have worked with all of the policy providers, so you can rest assured that their knowledge base and assessment of your endowment compensation claim is being handled by someone who understands the rules, law and process needed to make a successful claim.

I would like to make a claim for endowment compensation myself, would I be allowed to do this?

The answer is Yes you can, however, claiming is very time consuming and frustrating business, it would be useful to have experience in dealing with the endowment policy provider yourself and know what to do if your claim is refused and whether an offer of endowment compensation is the best you could get.

How long does it take to make an endowment compensation claim?

An average claim takes between 4 – 6 months, depending upon the policy provider involved and your individual circumstances. Most cases are moved along quickly, but in some cases the process can take anywhere between 6- 9 months if an appeals process is involved.

Can I claim myself?

Yes, the policy providing company and the financial services ombudsman (FOS) offer a free service for anybody to complain. However, the process is tiresome, requiring you to draft correspondence and respond to requests for information. Our compensation claims consultants are happy to deal with the claim in its entirety from formatting your letter of claim, to checking that any compensation awarded is correctly calculated to finally presenting an appeal to the FOS, should that be necessary."

What will using Moneymatchmaker.com’s claims service cost?

Our initial assessment is free. If your claim is not successful then you will pay nothing, even if we have taken your claim through the appeal process. You only pay when we have successfully secured endowment compensation on your behalf.

MM.com will charge 25% (plus VAT and Disbursement’s) of what is recovered. However, we do offer a price match policy and guarantee that we will match any like for like quotation from a competitor. Contact us for further information. Unlike other companies the fees do not vary if your case is too complex and we do not raise the fee if your endowment is small. Please note some endowment complaint firms use insurance policies and funding for your case that you may be liable for.

Can I still claim even though I have already cashed in my endowment?

Generally, Yes if the policy or policies were cashed in or surrendered in the last three years. However, we will need to assess your endowment complaint to check its validity and make a judgement as to your eligibility for endowment compensation.

So, if you are expecting an endowment policy shortfall and think you have been missold an endowment and want to claim,

Simply complete our online endowment compensation form, which takes just a couple of minutes to complete - Help is at hand!

Fill in our Online form here

Once completed, we'll take you through the claims process and providing that you are eligible and if you choose to go ahead, we'll do the rest for you!
Don't delay making your endowment compensation claims, the clock is ticking and we do not want you to miss your chance!